At GM Motor Studio, we aim to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help.
1. Return Eligibility
You may request a return or exchange under the following conditions:
→ The item is damaged, defective, or incorrect upon delivery
→ The return request is made within 7 days of receiving the product
→ The item is unused, in its original packaging, and with all tags, manuals, and accessories intact
→ Proof of purchase (invoice or order confirmation) is required
Note: We do not accept returns for products that have been used, worn, washed, or physically damaged due to customer misuse.
2. Non-Returnable Items
The following items are non-returnable unless received damaged or defective:
→ Helmets once worn
→ Motorcycle oils, cleaners, and lubricants
→ Items on clearance sale or marked as non-returnable
→ Electrical items (LED lights, bulbs, etc.) after installation
3. Refund Process
→ Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
→ If approved, a refund will be processed within 5–7 business days via the original payment method.
→ In case of COD orders, we will request your bank details to process the refund.
4. Return Shipping
→ If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
→ In all other cases, the customer will be responsible for return shipping.
→ We recommend using a trackable courier service for returns.
5. Exchange Policy
→ Exchanges are allowed for size or model issues, subject to product availability.
→ Exchange requests must be placed within 7 days of receiving the item.
→ Return the original item before the exchange is processed.
6. Cancellation Policy
→ Orders can be canceled before dispatch by contacting us directly.
→ Once shipped, the order cannot be canceled and must follow the return process if eligible.
7. Contact for Returns & Refunds
To initiate a return or refund, contact us at:
📞 Phone: +91 86685 14104
📧 Email: info@gmmotorstudio.in
📍 Address: Autocluster Road, Adarsh Nagar, Kalewadi, Pimpri-Chinchwad, Pune, Maharashtra 411017